Revolution Real Estate Limited is licensed under the Real Estate Agents Act 2008 and therefore are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.
As required under the rules, Revolution has an in-house Complaints and Disputes Resolution Procedure (See Below).
Please note: you may access the Real Estate Authority’s complaints process without first using Revolution in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.
Complaints and Disputes Resolution Procedure
Should any dispute arise, whilst marketing of or reaching agreement for sale and purchase of a property, the following procedure is recommended.
First point of contact should be with the consultant concerned and the nature of the dispute discussed and presented in written format. The consultant is to inform Management straight away of any dispute that has been brought to their attention.
Should no resolution be forthcoming, then the consultant’s General Manager should be informed of the dispute and a meeting arranged with both the complainant and consultant, to assist in any resolution.
The General Manager may ask you to put your complaint in writing so that she can investigate it. The General Manager will need a brief period of time to talk to the team members involved. We endeavour to respond to you within 10 working days following the receipt of your complaint. Our response may be in writing. As part of our response we might ask you to meet with members of our team to discuss the complaint and try to agree on a resolution.
If we are unable to come to an agreed solution after a meeting, or if you do not wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
If you do not accept our proposal, please try and advise us in writing within five working days. You can, of course, suggest an alternative method of resolving your complaint.
If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline, we may invite you to mediate the dispute.
If we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the conclusion of our process.
This procedure does not exclude the complainant from contacting the REAA. The contact details for the REAA are: Telephone 0800 for REA or 0800 367 7322. Postal: The Real Estate Authority, C/- PO Box 25-371, Wellington 6146, New Zealand.
Real Estate Authority Consumer Guides
If you are thinking about selling a property then please download this guide: New Zealand Residential Agency Agreements Guide written by the New Zealand Real Estate Authority. When listing your property it is required by Revolution Real Estate to acknowledge a written receipt that the guide has been given to you at the time of listing your property.
If you are thinking about entering into a sale and purchase agreement to buy or sell a property then please download this guide: New Zealand Residential Property Sale and Purchase Agreements Guide written by the New Zealand Real Estate Authority. When entering into a sale and purchase agreement it is required by Revolution Real Estate to acknowledge a written receipt that the guide has been given to you at the time of entering into a sale and purchase agreement.
A further guide to buying and selling real estate can be found at settled.govt.nz